Return & Refund Policy

Return & Refund Policy – ShapssBrand

At ShapssBrand, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer easy returns and refunds under the following conditions.

1. Eligibility for Returns

• Returns must be made within 14 days of receiving your order.

• Items must be unused, unwashed, and in their original packaging.

• Personalized or final-sale items may not be eligible for return.

2. How to Request a Return

• Contact us at shapssbrand@gmail.com or 07769379993 with your order number and reason for return.

• Our team will provide instructions and a return address.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days to your original payment method.

4. Exchanges

• Currently, we offer exchanges only for sizing issues or defective items.

• Contact us with your order number and details to arrange an exchange.

5. Shipping Costs for Returns

• Customers are responsible for return shipping costs, unless the item was defective or incorrect.

• We recommend using a trackable shipping method to ensure safe delivery of your return.

6. Contact Us

For any questions regarding returns or refunds:
Email: shapssbrand@gmail.com
Phone: 07769379993