Return & Refund Policy

Return & Refund Policy

At SHAPSS, we want you to love your thongs. Because we sell intimate apparel, these terms keep things hygienic and fair.

1. Our 30-Day Comfort Guarantee

We want you to actually wear SHAPSS before you decide.

• If your first pair isn't right for you, we'll refund it, even if you've worn and washed it.
• Claim within 30 days of your order arriving.
• One pair per customer, on your first order.
• We refund the price you paid for that pair (for example £18.74 from a Buy 3, get 1 free pack).
• Please don't post worn underwear back. Just email support@shapss.com with your order number and a line on what wasn't right. We reply within 1–2 business days.

2. Returning unworn items

• Request a return within 14 days of receiving your order.
• Items must be unworn, unwashed and in their original packaging, with any hygiene seal intact.
• Items showing stains, marks or signs of wear can't be accepted for a standard return or exchange (the Comfort Guarantee above covers your first pair).
• Free gifts that came with a pack don't need to be returned.
• For change-of-mind returns, you pay return postage (we recommend a tracked service).

3. Wrong size?

• Email us within 30 days and we'll swap unworn pairs for another size. You cover the postage to send them back to us, and we post the new size to you.

4. Faulty or incorrect items

• If something arrives faulty or we sent the wrong item, we'll replace or refund it and cover the postage. This doesn't affect your legal rights.

5. How refunds are paid

• Once approved, refunds go back to your original payment method within 5–7 business days.

6. Contact us

Email support@shapss.com or call +44 7345066535.