Shipping policy

Shipping Policy

Order Processing
Orders are processed within 1-3 business days of payment confirmation. You will receive an order confirmation email immediately after purchase, and a shipping confirmation email with tracking information once your order is dispatched.

Shipping Times
- United Kingdom: 3-7 business days
- United States: 10-21 business days
- Rest of World: 10-25 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, or local postal service conditions. All international orders are subject to customs clearance in the destination country.

Tracking
Every order includes a tracking number, provided in your shipping confirmation email. You can track your order at any time using the link provided. Please allow 24-48 hours after dispatch for tracking information to become fully active.

Delays
If your order has not arrived within the estimated delivery window, please contact us at support@shapss.com before raising any dispute with your payment provider. We will investigate immediately with the carrier and resolve any issue directly.

Lost or Undelivered Packages
In the rare event that a package is confirmed lost in transit by the carrier, we will offer a replacement or full refund. Please contact support@shapss.com with your order number.

Contact
For any shipping-related questions, please email support@shapss.com. We respond within 1-2 business days.